Privacy Policy

Last updated: July 2025

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The Emotions Co is committed to protecting and respecting your privacy. This policy outlines how we collect, use, store and protect your personal data in compliance with the General Data Protection Regulation (GDPR), the British Association for Counselling and Psychotherapy (BACP) Ethical Framework, and guidance from the Information Commissioner’s Office (ICO).

 

1. Who We Are

The Emotions Co is a private online therapy service offering 1:1 sessions for individuals. Our service is designed to support your emotional wellbeing through confidential therapeutic support. 

 

2. What Data We Collect

We collect and store the following types of personal data:

• Contact Information: name, email address, phone number

• Session Data: session notes, intake forms, questionnaires

• Communication Records: emails, texts, and messages via contact forms

• Clinical information: relevant health/emotional history shared by you

• Administrative Data: appointment times, invoices, and payment details

 

3. How We Collect Your Data

Your data is collected when:

• You fill in a contact form on our website

• You email, message or text us

• You book or attend a session

• You complete an intake or feedback form

• You communicate in-session with your therapist

 

4. Why We Collect Your Data

We process your data for the following reasons:

• To deliver safe, ethical, and effective therapeutic support

• To communicate with you and manage bookings

• To maintain clinical records in line with BACP standards

• To respond to enquiries or follow up after sessions

• To comply with legal and professional obligations
   

5. How Your Data is Stored

All data is stored securely using encrypted, password-protected systems:

• Emails: Secure email platform with 2-factor authentication

• Session Notes: Stored in encrypted digital records, with access limited to your therapist

• Forms and PDFs: Stored in GDPR-compliant cloud storage

• Texts: If applicable, messages are retained securely and only if clinically relevant

• Website Contact Forms: Collected via secure SSL encryption

We retain client records for 7 years after the end of therapy, in line with BACP and ICO guidance. After this period, data is securely destroyed.

 

6. Confidentiality and When Data Might Be Shared

Your data is kept confidential, except in the following exceptional circumstances:

• If we believe there is a risk of serious harm to you or others

• If there is a legal obligation (e.g. court order or safeguarding concern)

• If required for supervision (anonymised and bound by confidentiality) 

We do not sell, share or trade your data with third parties for marketing purposes.

 

7. Your Rights

Under GDPR, you have the right to:

• Access your data

• Request correction of inaccurate data

• Request deletion (where appropriate)

• Restrict or object to processing

• Lodge a complaint with the ICO

 

8. Consent and Legal Basis

By submitting your information and engaging in therapy, you consent to the collection and processing of your personal data as outlined here. We process your data based on:

• Legitimate interest (to provide therapy)

• Legal obligation (to maintain professional records)

• Consent (for communications and non-essential processing)

 

9. Data Controller and Contact

The data controller is:

Jennifer Juckes

Founder and Therapist at The Emotions Co

Email: hello@theemotionsco.com (to be confirmed!!!)

If you have any concerns about how your data is handled, please contact us directly. You can also lodge a complaint with the ICO at www.ico.org.uk